Customer Care center
How Can We Help?
Find answers to common questions about your security system, billing, and professional monitoring services.
Frequently Asked Questions
How do I reset my security panel?
Most ADT Command panels can be reset by entering your master code and pressing the reset option in the settings menu. For a hard reboot, please contact our technical support team.
When will my equipment arrive?
Equipment is typically shipped within 24-48 hours of order confirmation. You will receive a tracking number via email as soon as your package leaves our warehouse.
How do I update my billing information?
You can update your billing details through the ADT Control app or by calling our customer service line directly. We ensure all transitions are secure and encrypted.
Is 24/7 monitoring included?
Yes, all our plans include professional 24/7 ADT monitoring to ensure your home is protected even when you're away.